CYMA Technical Support

CYMA provides updates through the CYMA Update Center, the CYMA Knowledge Base and online training as part of an active Software Maintenance Agreement.

Organizations requiring live support via telephone or email can get assistance through a CYMA Consultant or CYMA Technical Support. CYMA is unlike other software vendors because you will reach a live Customer Service Representative when you call.

CYMA offers the following live technical support options:

Per Incident Support

A single support incident may be purchased for $150. An "incident" is defined as one particular problem and may involve multiple telephone calls until resolution or 60 days, whichever comes first.

Unlimited Telephone Support

CYMA customers wishing the security of a blanket support agreement may purchase the following "unlimited" telephone support agreements:

Number of Users Number of Modules Price
1 4 or less $495
1 5 or more $695
2-5 4 or less $695
2-5 5 or more $895
6-20 4 or less $895
6-20 5 or more $1195
> 20 Any Please contact CYMA

The following restrictions apply to unlimited support contracts:

  • Unlimited support contracts may not be used until the CYMA software has been installed or registered for 6 months. Until that time, per-incident support or consulting services should be purchased.
  • Unlimited support does not include custom report writing, data conversion, data repairs or training. You should purchase the appropriate training and/or consulting products for these services.
  • All technical support agreements are valid for (1) year from purchase date.