CYMA Technical Support
CYMA provides technical support through the CYMA Update Center, the CYMA Knowledge Base and live technical support. CYMA is unlike other software vendors because you will reach a live person when you call.
CYMA offers the following live technical support options:
Per Incident Support
A single support incident may be purchased for $125. An "incident" is defined as one particular problem and may involve multiple telephone calls until resolution or 60 days, whichever comes first.
Unlimited Telephone Support
CYMA customers wishing the security of a blanket support agreement may purchase the following "unlimited" telephone support agreements:
| Number of Users | Number of Modules | Price |
|---|---|---|
| 1 | 4 or less | $395 |
| 1 | 5 or more | $595 |
| 2-5 | 4 or less | $595 |
| 2-5 | 5 or more | $795 |
| 6-10 | 4 or less | $795 |
| 6-20 | 5 or more | $995 |
| > 20 | Any | Please contact CYMA |
The following restrictions apply to unlimited support contracts:
- Unlimited support contracts may not be used until the CYMA software has been installed or registered for 6 months. Until that time, per-incident support or consulting services should be purchased.
- Unlimited support does not include custom report writing, data conversion, data repairs or training. You should purchase the appropriate training and/or consulting products for these services.
- All technical support agreements are valid for (1) year from purchase date.